Wedding Recycle FAQ
FAQ
If you’re meeting in person, cash is always best! If you’re shipping your items, we have partnered with and recommend Trustap. Trustap is a secure transaction platform that provides complete protection when you want to buy or sell with someone you don't know. To learn more about the Trustap platform or to sign up please click here.
Please do not use payment apps such as Venmo, Zelle, Cash App, etc. These apps are intended for sending money to people that you know and trust. They do not provide any type of protection for buyers or sellers. If a buyer is insisting that they pay using one of these apps or asks to pay you via Western Union or bitcoin do not transact with this buyer. Contact us so that we can investigate. The only payment providers that we recommend are (in order of preference) Trustap or Paypal.
Just log in to your Wedding Recycle account and head to the My Listings area of the dashboard to delete your listings. You can also contact us and we can delete the listing for you.
The only payment providers that we recommend are (in order of preference) Trustap or Paypal.
Please do not use payment apps such as Venmo, Zelle, Cash App, etc. These apps are intended for sending money to people that you know and trust. They do not provide any type of buyer protection. If a seller is insisting that you pay using one of these apps or asks you to pay via Western Union or bitcoin do not transact with this seller. Contact us so that we can investigate.
Wedding Recycle is the platform that allows individuals to sell their new and used wedding items. We do not broker, nor take possession of, the products or payments. While we do everything in our power to ensure that our sellers and their listings are authentic, sometimes people may misrepresent themselves or their items.
The first step in this case is to reach out to the seller and see if the situation can be resolved with them directly. If this fails, and you have used one of our recommended payment processors, you may open a dispute.
With Trustap you have 24 hours after recieving your item to lodge a compaint before funds are released to the seller. You can submit a complaint either through the app or use this link.
For Paypal the process is similar, and you can find more information on opening a dispute with Paypal here.
Please also reach out to us through our contact form.
Safety and security for our community is our number one goal and we employ all the tools we can to ensure the data on our site is protected. We will not sell or provide your personal contact information to any third parties.
Have a question not covered in our FAQ? We’d love to hear from you!
We normally reply within 24 hours Monday to Friday.